ITIL 4 Digital and IT Strategy


Due to the impact of the coronavirus, from 13 April 2020 to 31 December 2021 individuals are now permitted to print PDFs for exams and use PDFs or official e-books on a second e-device (portable digital devices such as smartphones, tablets and laptops) during open book exams.


ITIL 4 Strategic Leader Digital and IT strategy primarily focus on aligning the digital business strategy with IT strategy. It emphasizes how the strategy should affect the design, delivery, and support of services throughout the service value chain of an organization. You can use this guide to shape IT and business strategy and drive organizational change as an aspiring IT leader.

Key benefits

  • Understand the service management challenges
  • How to overcome the current challenges with a structured and flexible approach
  • Provides the ability to compete with disruption, reshape strategy, adapt processes, and repurpose entire business models to meet the challenges.
  • Helps in passing your Digital and IT strategy exam.

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