ITIL® Foundation, ITIL 4 edition
Due to the impact of the coronavirus, from 13 April 2020 to 31 December 2021 individuals are now permitted to print PDFs for exams and use PDFs or official e-books on a second e-device (portable digital devices such as smartphones, tablets and laptops) during open book exams.
ITIL4 Foundation, ITIL 4 edition is a course manual aligned with the foundation certification and exam. ITIL is a widely adopted best practice for successful IT service management (ITSM). The latest edition of ITIL4 reinvents ITSM practices within the contexts of customer experience, value streams, and digital transformation.
With ITIL 4, organizations can address new challenges in service management and leverage the potential of modern technologies. It enables the effective governance, coordination, and management of IT-enabled services through a flexible and coordinated framework. The guide covers concepts and practices related to service management, the ITIL service value system, and ITIL management practices.
- Understanding ITIL 4 service management framework and adoption of modern technologies and working methods
- Elaborates on the new holistic end to end view of service in order to assist candidates preparing for the ITIL 4 Foundation exam
- This guide will serve as a reference for practitioners in their work, future studies, and professional development.
A. Paper back (book format) – https://www.tsoshop.co.uk/article/650015/ITILR-Foundation-ITIL-4-edition
c. E-book Version – https://www.tsoshop.co.uk/article/650939/ITILR-Foundation-ITIL-4-edition-eBook
D. Online Subscription – https://www.tsoshop.co.uk/article/650061/ITILR-Foundation-ITIL-4-edition-Online-Subscription